Frequently Asked Questions
Everything you need to know about your PRYA experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK. International orders can take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
Does your jewelry tarnish or change color?
Our pieces are crafted using high-quality stainless steel and 18K gold plating. They are water-resistant and designed to be tarnish-free, ensuring long-lasting shine with proper care.
Can I track my order?
Yes, once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your delivery.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer buy-now-pay-later options via Klarna and Clearpay, as well as PayPal.
How should I care for my PRYA jewelry?
To maintain the brilliance of your jewelry, we recommend wiping it with a soft microfiber cloth after use and storing it in your PRYA pouch to avoid scratches.